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Upload Complaint
Service Description
The insured member or the employer can submit an upload complaint without the need to visit the Council office. The response will take 3 working days if the needed documents and information are completed .
How to use
  • Click the button to access the E-service
  • Search and select the company where you are insured
  • Add a username/password or continue as a guest
  • You can file a complaint for you or on behalf of a first degree relative or a group
  • Fill your information as a complaint owner
  • If the benefeciary is someone else, fill the benefeciary info
  • If the benefeciary is a group:
  • a. Fill the info for each person seperately by clicking the "Add" button
  • b. Upload an excel sheet if the group has more than 10 members
  • If the complaint is related to a previous closed complaint, add the number of the previous complaint
  • Fill the complaint details clearly
  • Upload a scan of supporting Documents ()
  • Review the filled application again. Wrong information can cause request cancellation or delay
  • Press Submit